What is Field Service Management?

Field Service Management Overview

Field Service Management, commonly abbreviated FSM, is a system that keeps track and organizes a company’s field operations.  FSM comes in many variations and includes everything from scheduling appointments to following up with clients when jobs are complete. Over the years, FSM has progressed from a marker-and-whiteboard approach into a sophisticated set of digital-based tools that can be accessed from anywhere. Today, the leading FSM Softwares are feature-rich, modular-based web-tools customized to fit any type of home or field service business. 

How Does Field Service Management Software Work?

All FSM solutions work a little differently, but today’s most common tools largely revolve around online dashboards and mobile apps. Online dashboards provide business owners and administrators with a snapshot of a company’s operation at a quick glance.  They also allow for important operational functions, such as scheduling, invoicing, marketing, etc. On the other hand, mobile apps, are typically built for workers in the field and provide them the information needed about upcoming appointments, such as field notes and customer history. 

Top 4 Benefits of Field Service Management Software

Creating efficient, seamless business operations is critical to the overall health and success of a field service company, so having an effective FSM Software is crucial.   

Let’s take a look at the top benefits: 

  • Manage Moving Parts:   Businesses must be able to manage multiple facets and channels to keep their business successful – scheduling, dispatching, tracking, customer communication, team productivity, field notes, invoice billing, marketing – the list goes on, forever.  Field Service Management Software allows owners, admins, and managers the visibility needed to keep operations flowing smoothly. 
  • Empower Employees:  Happy Employees = Happy Customers = Happy Business. FSM Software gives your team instant access to the necessary information needed to help deliver better service, including mobile scheduling, important job notes, client history, team chat and much more.   
  • Meet Customer Expectations: Customers have pretty high expectations when it comes to the level of service your company delivers, and they expect that service completed asap.  FSM Software ensures you can easily schedule jobs, communicate with clients and move things around on the fly when emergencies happen. Custom On-My-Way Texts and Follow-Up Texts help add an extra layer of customer service that customers truly appreciate.
  • Save Time and Money: The MOST important – your time and money. Optimizing and saving just 30 minutes a day compounds into 125 hours a year, or just under $2,000 saved. Some case-studies even show estimated savings north of $5,000 per employee!   

Top Field Service Management Industries

Today, more and more home-service businesses are using FSM Software.  Ever-increasing customer expectations paired with saturated market competition leaves businesses with little choice but to opt for comprehensive field management tools.  

Here’s a short, but far from comprehensive, list of industries using FSM software:

  • Home Cleaning 
  • Carpet Cleaning 
  • Commercial Cleaning
  • Window Cleaning 
  • Junk Removal 
  • Landscaping 
  • Pool & Spa Services  
  • Handyman
  • Pest Control
  • Plumbing
  • Document Destruction

Field Service Management Software has revolutionized the way businesses operate.  If you’re looking for field service management software to take your company to the next level, Calenek could be exactly what you’re looking for.  Our packages make it easy and affordable for service companies of all sizes to operate more effectively. Book your free demo today.

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